Return and Refund Policy: 

We at OGBALLA strive to provide our customers with high-quality products and exceptional service. Our goal is to ensure your satisfaction with every purchase. Please review our return policy below:

Returns:

Unfortunately, we do not accept returns or offer refunds for change of mind or incorrect purchases. 

Defective Items:

 In the rare event that you receive a defective or damaged item, we are committed to making it right for you. You must notify us within three days of receiving the product. Please contact our customer service team at (929) 447-6384 or email us at desiringg1@gmail.com to report the issue. To process your request efficiently, kindly provide your order number, a description, and photographic evidence of the defect.

Replacement Process:

Upon verification of the defect, we will gladly replace the item for you. The replacement will be processed promptly, and we will cover the cost of the replacement product. However, customers may be responsible for shipping and handling fees associated with delivering the replacement item.

Conditions for Replacements:

• Defective or damaged items must be reported within three days of receipt.
• The product must not show signs of misuse, neglect, or intentional damage.
• All original packaging and tags must be retained for the replacement process.

Shipping and Handling for Replacement Items:

Customers are responsible for the shipping and handling fees associated with delivering the replacement item. Our team will assist you in arranging the shipment of the replacement product. We will strive to make this process as convenient and cost-effective as possible for you.

Refusal of Delivery:

In the case of a replacement item being sent and the customer refuses delivery without prior authorization, the customer may be responsible for any return shipping charges incurred.

Contact Us:

If you have any questions or need further assistance regarding our return policy or the replacement process, please do not hesitate to contact our customer service team. We are here to help and ensure your satisfaction.

Please note that this return policy is subject to change without prior notice. Thank you for choosing OGBALLA. We appreciate your understanding and support.

 

Sincerely,

OGBALLA Team